Customer Support Representative II

San Diego, CA
18.00-19.00
Contract to Perm
Posted: 1/14/2025 4:45:11 PM
Sedona Office: San Diego
CUSTOMER SERVICE REPRESENTATIVE - FULL TIME – TELECOMMUTE

Remote but must live in the greater San Diego area to be considered.
 
 
Location:  REMOTE - Must live in the greater San Diego area 
Long Term:  Potential Temp to Hire
Hours:  Monday-Friday   First Shift ~ 8a - 5p – TBD
   
  RESPONSIBILITIES INCLUDE:

  • Answer, research, and resolve internal and external inquiries via phone, e-mail, or fax
  • Monitor various inboxes to ensure that all documents are processed established deadlines
  • Provide callers with product knowledge and guidance as required 
  • Calmly de-escalate upset callers and resolve complex matters
  • Note and update systems for all calls and correspondence 
  • Support other departments, as assigned
 
REQUIREMENTS INCLUDE:
  • 1+ year working in a Customer Service Call Center
  • Bilingual Spanish – Highly Preferred
  • Remote Experience - Preferred
  • Strong grammar, communication skills, and the ability to work well under pressure
  • 1+ year working in a Customer Service Call Center 
  • A warm, approachable manner with passion for customer service
  • One year of customer service experience in a remote/fast-paced call center environment
  • Experience in one of following: vehicle parts retail, vehicle mechanical repairs or inspections, vehicle service contract/auto insurance/GAP claims
  • Experience using MS Outlook, MS Excel, Zoom, and Slack
  • High school diploma or GED Required
  • Have or acquire High Speed Cable Internet (Connect via Ethernet, not Wi-Fi)
 
COMPENSATION:   $18.00 - $19.00 DOE
As a Sedona Staffing contracted employee you are eligible for the following benefits:

  • Medical
  • Dental
  • Vision
  • Short-term Disability Insurance
  • Life and AD&D insurance
If qualified and interested, please email resume to marianne@sedonastaffing.com or sarah@sedonastaffing.com or call our office at 858 268 9844.

Sedona Staffing is a nationally ranked work force management group celebrating 35 years’ of business, and provide Clerical, Accounting, Industrial, Marketing, Medical, IT, Engineering and Professional Associates to companies in need of temporary, long term or direct hire placement of employees.  With 28 branches nationwide, we are committed to continued growth and delivering a high standard of quality service. 

If you are not already registered with Sedona Staffing, please be prepared to be asked to apply online and send a resume that highlights your experience for this opening.  

Sedona is an Equal Opportunity Employer.

Sedona uses E-Verify to confirm the employment eligibility of all newly hired employees.

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